Refund Policy
Our Refund Policy
At Gilrs.com, your satisfaction is our top priority. If you are not completely happy with your purchase, we we are here to help.
Returns
- You have 30 days from the date of delivery to return an item.
- Items must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened beauty and skincare products cannot be returned unless they are defective or damaged.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- Shipping costs are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at aliakhss.123@gmail.com with photos of the item and we will arrange a replacement or full refund.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at aliakhss.123@gmail.com.
Contact Us
If you have any questions about our refund policy, please contact us at aliakhss.123@gmail.com.